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Susan is professional, responsive and honest. Those are the three most important traits for a broker to have.
To me, the three most important traits in a real estate broker are professionalism, responsiveness, and honesty. In my opinion, these are Susan’s three best qualities. She is far and away the best agent I’ve ever met in terms of these attributes, and she’s a real pleasure to work with. I’d recommend her without hesitation. She’s incredibly knowledgeable about the Chelsea area and the buildings within the neighborhood.
Henry G.
Extremely pleasant, comfortable and successful experience.
My experience working with Susan was extremely pleasant and comfortable. Susan took the time to understand what I was looking for in an apartment and helped me find just the right one. Susan was thoughtful, patient, extremely professional and always responsive. She was able to facilitate and expedite the process so that both the seller and I were very pleased with the timetable. I believe that Susan is a strong negotiator who worked diligently to ensure that both parties moved smoothly towards an agreement and ultimately a contract. I can say for certain that I will turn to Susan again when I am in need of a real estate agent and I highly recommend her to all.
Mary G.
The "Queen of London Terrace," has orchestrated two purchases and a sale for me over the last eight years. Given that back in 2013 I was undertaking my first property purchase in the USA and knew nothing about Co-Ops, I needed extra special handling. Susan was patience incarnate. She's incredibly loyal and thoughtful and always maintains great communication. A thoroughly decent person, Susan's exactly who you need on your side in the crazy world of NYC property.
Sara K
Susan Singer was our real estate broker during the recent sale of our co-op in New York. Her work was exemplary. She got the sale and the closing done rapidly. She also quickly and efficiently surmounted the many obstacles that occurred during the period between the signing of the sales contract and the closing. All this was done while we were located outside of New York City. I highly recommend her and would use her again should the opportunity present itself.
Robert S
Susan is always a step ahead. Very pro-active.
I’ve bought and sold with Susan now, and I’ve never been as comfortable with another agent as I am with her. She’s very pro-active, is always a step ahead, but she keeps me well-informed with the whole process, so there are never any surprises. I highly recommend her. In selling my apartment, I think Susan priced the property perfectly, and her negotiating skills were remarkable. On the buying end, she took care of me while still representing her seller, and I really have the utmost respect for her because of that. Whether purchasing or selling, working with Susan is a wonderful experience.
Chris J.
I recommend her strongly. Susan is an advisor, an advocate, someone you can trust. I've had the most extraordinary circumstances that she has helped me navigate. She's committed to the long term relationship and is relentless in the pursuit of solutions that work(ed) for me. I would never venture into a real estate endeavor without her.
Morgan Shorey
Susan is very professional, highly detail oriented and very easy to work with. She is a straight shooter and extremely honest with her clients, wanting the best for them. I can highly recommend her to anyone seeking a truly professional Realtor.
Anuurag B.
Susan’s guidance, support and responsiveness made all the difference.
For a number of years we thought about living in New York City but quite frankly, the entire process overwhelmed us. This past May, we met Susan and the journey towards owning an apartment began. Susan’s help, guidance and support in our quest to become NYC apartment owners were immeasurable. She was by our side, step-by-step, providing valuable information about the market, community, co-op living, etc.
Michelle S.
Susan is very professional and has tremendous experience in the Manhattan real estate market. Her expertise was a huge asset in our sale since I was handling the sale of a very unique older penthouse from long distance. Without my need to fly to New York, she handled staging,marketing and showings. Highly recommended
Hal Shapiro
Susan provides the utmost level of service to her customers. When I sought to rent out my apartment, Susan took a commanding lead on the process, organizing the marketing, board approval process, document drafting, and numerous other details that I didn’t have to worry about. She has a keen sense of the market – my apartment was in contract the day after it was listed – and a confidence that I found reassuring throughout the process. Susan’s experience and knowledge at London Terrace are unparalleled. There is no doubt that I work with Susan again.
Marc S.
Susan was our broker for the sale of our co-op in New York. Our sale was a breeze thanks to Susan. When we sat down with her the first time, she came prepared with comps, and after viewing the apartment, she set the initial price that was just right. She was able to find buyers who truly loved our apartment, and we sold the apartment very quickly with no drama. Great communication and really accommodating. Having said that, what sets her truly apart from other brokers is her decades of experience imo (e.g. setting the right price, understanding the market and target audience). Highly recommended.
Y Nam
Susan didn’t just find me an apartment, she found me my home. Buying and selling in this city can be frustrating and, let’s face it, plain awful. But Susan was always there with her sage advice, reassuring words, and to tell me to “breathe.” Her support was needed and much appreciated. And in the end, I didn’t just find a home, I gained a friend.
Vicki Jacobson



London Terrace residents Mark Kirby and A.J. Sapolnick are perhaps best known for their third family member, Digby. Digby has traveled all over the world with Mark and A.J. We got the chance to sit down and chat with Mark and A.J. about their life at London Terrace Towers and their travel experience.

SS: How often are you travelling?

AJ: We try to go away for 2 ½ or 3 months in the summer then 2 ½ or 3 months in the Winter. And then other things in between. Last year we took a cruise from Singapore to Sydney. It goes from Indonesia, Bali, and then it goes Australia. It goes to Perth and along the West and South coast. And then we thought we might do New Zealand as well.

SS: You’ve traveled all over the world, what is your ideal winter holiday destination?

AJ: I don’t know we’ve done so many! 2 years ago we took a ship from Miami to Rio and that took 23 days. It went through the Caribbean and down the coast of Brazil, then we stayed in Brazil for about another month. Then we went to a pretty place called Paraty, then we went to a club med in Brazil, then back to Rio. The year before that, we went to Capetown and we went along the coast of Africa. Mark: I don’t really have an ideal place because we like to go back to places but we like to see new places as well. You grow as a person when you get more exposure and that’s one of the things I like about traveling.

SS: What are some of the biggest changes you’ve noticed in London Terrace?

AJ: The area around us. The first time I saw London Terrace, I went to a party at a brownstone across the street. (London Terrace) was totally covered in Ivy and I thought ‘what a beautiful building but it’s in the middle of nowhere!’ but that’s not the case now.

SS: On amenities:

Mark: When you live here, you get used to all the amenities you rely on them (laughs). People who like living here are just comfortable and if they want to move they still stay within the building.

AJ: It’s nice hotel living. We have a garage in the building and they’ll have a car ready for you. They have a pool which Mark uses and a gym which I use. They have a roof deck which we both use. We both know that when we go on a trip we lock the door and everything is nice and secure. They’re very attentive.

SS: Do you take Digby on any of your cruises or trips?

Mark: Digby goes on all of our vacations!

SS: How do people respond to Digby?

Mark: It depends where we go. When we went to Cambodia, I don’t know how people knew about him but people knew he was coming before we’d even arrived! They love him in Italy. We usually get positive reactions.

AJ: People can’t wait to see what he’s wearing.

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